Complaints in Shanghai

Original Site (2020-05-18)

In Shanghai, residents file complaints and requests for government services to The Government Office for Calls and Letters. This project is a text and statistical analysis of over nine thousand letters that are scraped from its website.

In order to categorize each letter by its topic, the letters are clustered by the LDA model. In this project, you can explore the most frequent complaints and their respective locations, the change of focus in different years, and how the Shanghai agencies react to these requests.

NLP | Scikit-learn | QGIS | Illustrator